T-Res Privacy Policy

We care about our customers' privacy. This means we are as transparent as possible with our security and privacy policy practices.

This Privacy Policy governs the manner in which Resilience Software collects, uses, maintains and discloses information collected from people who use (each, a "User" of) the http://t-res.net website ("Site").

Succinct Privacy Policy

  • We will not use your personal information for advertising, marketing, or any purposes other than to support your use of T-Res in your training program.
  • All of your information is kept secure using modern security practices.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. When Users are added to the system, some of your personal information is provided to us by your training program. This typically includes your full name and email address.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers used and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Web browsers may place cookies on a User’s computer to keep track of a User while they are logged in and using T-Res. User may choose to configure their web browser to refuse cookies. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Resilience Software collects and uses Users personal information for the following purposes:

  • To contact our customers directly about issues related to T-Res
  • To identify technical problems in the software
  • To improve the T-Res software Users’ email addresses are used to respond to their inquiries, and/or other requests or questions.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Comparison Reports

We do not provide information about one program to other programs without the program's express permission. Any data used for comparison between programs will be summarized in a report format that is developed in conjunction with participating programs. Only participating programs that have opted to participate and are sharing a discipline template can see this information.

Only program directors and the specified individuals they delegate this task to can see detailed information about residents, staff users or students and their activities.

If you do not wish your data to be used anonymously for research purposes, you may opt out by visiting the Preferences page when you log into the T-Res web site.

Security, Data Backup, and Servers

Resilience Software performs twice daily incremental backups to both local and off-site locations to protect your data. Local backups are rotated weekly and stored in fire-proof safes.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates for the purposes outlined in the How We Use Collected Information Section above.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as customer surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes To This Privacy Policy

Resilience Software has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of the Site and revise the updated date at the bottom of this page.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Resilience Software
409-318 Homer St.
Vancouver, BC, Canada, V6B 2V2
Tel: (604) 693-2323 / Toll free: 1 (866) 694-2323

This document was last updated February 20th, 2015

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